kawanjitu Privacy Policy
We at kawanjitu protect your personal data and are transparent about how we collect, use, and store it. This policy describes what information we gather when you create an account, deposit via DANA or e-wallet, place wagers on Liga 1 markets, or play live-dealer tables, and how we safeguard that data against unauthorised access.
Your privacy matters to us. We comply with applicable Indonesian data-protection law and maintain industry-standard encryption for all sensitive information. We do not sell your personal data to third parties. Payment processors (like e-wallet partners and banks) receive only the minimum data needed to process your deposit or withdrawal. Our servers may reside outside Indonesia, but all data transfers are encrypted, and we maintain strict access controls.
This policy covers account creation, identity verification (KYC), payment processing, gameplay tracking, and support communications. It also explains your rights—including access, correction, and deletion requests—and how to contact us if you have questions or concerns.
What data we collect on kawanjitu
We collect data in three categories: account information, identity verification, and activity records. When you register a kawanjitu account, we ask for your email address, a password, and a display name. These are mandatory for account creation and login.
For identity verification (KYC), we require your legal name, date of birth, national ID number (KTP, passport, or SKCK), residential address, and a selfie for face matching. This data is collected once during account verification and is used solely to confirm your identity, comply with anti-money-laundering regulations, and prevent fraud. We do not share KYC data with third parties except where required by law.
When you deposit funds, we collect payment method details—your DANA or e-wallet account number, your mobile banking phone number, your local payment identifier, or your bank account details (if using online payment, e-wallet, mobile banking, or local payment). Payment processors handle your actual card or account credentials; we receive only a confirmation that the deposit succeeded. We do not store your full card number or wallet password.
We also log your device type, IP address, and browser information. This helps us secure your account against unauthorised access and troubleshoot technical issues. We do not track your web activity outside kawanjitu, nor do we use cookies to follow you across other websites. Our cookies are limited to session management and preference storage within our platform.
How we use your data
We use account and KYC data to verify your identity, process your deposits and withdrawals, and comply with local gaming and anti-money-laundering laws. Payment data is used solely to settle financial transactions. We never use your data for marketing email unless you explicitly opt in; you can disable marketing communications at any time in your account settings.
Gameplay data is used to calculate payouts, maintain your account balance, and generate transaction history. This data is also used for fraud detection—for example, if unusual withdrawal patterns emerge, we may place a hold on your account pending verification. We may share aggregate, anonymised gameplay data with our analytics partners to improve platform performance; this data cannot identify you personally.
Third-party processors and data sharing
We share data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks, mobile banking, local payment, online payment, e-wallet) only to complete your deposit or withdrawal. These processors are bound by their own privacy agreements; we recommend reviewing their policies. We also work with cloud hosting providers to store account data and may use email service providers to send account notifications. All third-party processors are contractually obligated to protect your data and use it only for their specified service.
We do not sell or rent your data to marketing agencies, data brokers, or advertisers. We may disclose data to law enforcement or regulators if required by legal process or if we reasonably believe disclosure is necessary to prevent fraud or protect public safety.
- KYC (Know Your Customer)
- Identity verification required before first withdrawal; protects against fraud and complies with Indonesian gaming law.
- Data retention
- We retain account and transaction data for the life of your account, plus seven years post-closure for regulatory compliance.
- Encryption
- All data in transit (between your device and our servers) uses HTTPS/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms.
- Access controls
- Only kawanjitu staff with a legitimate need can access your personal or payment data; access is logged and audited.
Your rights and contact information
You have the right to access, correct, or delete your personal data. To request access, contact our support team with your account details. We will provide a copy of your stored data within ten business days. To correct inaccurate information (for example, if your address has changed since KYC), log into your account and update your profile, or contact support. To request deletion, note that we cannot delete data required for regulatory compliance or dispute resolution; however, we will anonymise or suppress your data where legally possible.
You also have the right to withdraw consent for non-essential data processing. For example, you can opt out of marketing emails, disable analytics cookies, or request that we stop collecting device IP addresses (though this may affect fraud detection). Submit these requests via our support contact form, and we will process them within five business days.
Cookies and tracking
We use cookies to maintain your login session, store your language preference, and remember your deposit method. These are essential for platform functionality. We do not use third-party advertising cookies or behavioural tracking. Our cookies do not follow you off the kawanjitu platform. You can disable non-essential cookies in your browser settings without affecting your ability to use kawanjitu; however, disabling session cookies will log you out.
Data breaches and security
We maintain encryption, firewalls, and intrusion-detection systems to protect your data. If we discover a data breach affecting your personal information, we will notify you without unreasonable delay via email and provide guidance on protective steps. We do not guarantee absolute security; no online system is immune to attack. Your role is to protect your password and report any suspicious account activity immediately.
International data transfers
Our servers may be located outside Indonesia. When your data is transferred internationally, it remains encrypted and subject to the same protection standards as data stored domestically. By using kawanjitu, you consent to such transfers. If you object to international storage, you may request that we retain your data on Indonesian servers; this may limit our ability to provide certain services or cause processing delays.
Policy changes
We may update this privacy policy to reflect changes in law, technology, or our practices. We will notify you of material changes via email at least thirty days before they take effect. Your continued use of kawanjitu after such notification constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
Contact kawanjitu
If you have questions about this privacy policy, want to exercise your data rights, or have a privacy concern, contact our support team. We maintain an email monitored during business hours (Monday–Friday, 09:00–17:00 Jakarta time). Response timelines are typically one to three business days for routine requests, and up to ten business days for complex data-access requests. You may also file a complaint with Indonesia's data-protection authority if you believe we have violated applicable law.
Our commitment is clear: we collect the minimum data necessary to operate kawanjitu, we protect that data with encryption and access controls, and we respect your rights to access, correct, and delete your information. Your trust in kawanjitu depends on this transparency and reliability.
We wrote this policy to be clear and honest. Your personal data is a trust we take seriously. If you have any doubt about how we handle your information, reach out to our support team—we're here to answer.
Service availability and legal scope
Service availability
kawanjitu offers gaming and sportsbook services only in jurisdictions where such services are lawfully permitted under applicable local law. We do not determine or declare which specific jurisdictions allow or prohibit online gaming—this varies by country, region, state, and municipality, and laws change frequently. Our role is to operate only where our licensing and regulatory framework align with local law. We employ geolocation detection to discourage access from prohibited regions, though we cannot guarantee complete accuracy. By creating an account on kawanjitu, you represent that you are accessing the service from a jurisdiction where online gaming is legally available. If your jurisdiction's law prohibits online gaming or changes to do so, you should cease using kawanjitu immediately. Continued access from a prohibited jurisdiction may result in account suspension and fund forfeiture in accordance with applicable law. We do not offer our services to jurisdictions where we have determined online gaming is restricted or prohibited. If you are unsure whether kawanjitu operates in your jurisdiction, contact our support team before creating an account.
Account eligibility
Account eligibility on kawanjitu is determined by local law and our terms of service. In most jurisdictions where we operate, eligibility is tied to the age of majority as defined by that jurisdiction's civil code—typically eighteen years or older, though this varies globally. We do not use standardised language such as "" or "21+" because legal age requirements differ by region and change over time. Instead, all users must represent during account creation that they meet their own jurisdiction's legal age and legal capacity requirements. We conduct Know Your Customer (KYC) verification for all accounts, which includes identity checks using government-issued documents (KTP, passport, SKCK) and face-matching selfies. If we determine during or after verification that an account holder does not meet local eligibility criteria—whether due to age, residency, legal capacity, or other factors—we will suspend the account and return any remaining funds, subject to applicable law and processing delays. No user is obligated to provide verification documentation; refusal to do so results in account closure without penalty. We do not impose minimum or maximum age limits unilaterally; instead, we defer entirely to the law of your jurisdiction. If you are under the age of majority in your jurisdiction, you are not eligible to use kawanjitu and should not attempt to create an account.
Local-law responsibility
It is the sole responsibility of each user to verify that their access to and use of kawanjitu complies with the laws of their own jurisdiction before opening an account or participating in any gaming activity. We provide our services in jurisdictions where we have determined it is legally permissible to do so. However, local law is complex, varies by city and region, and may change without notice. Users are responsible for staying informed about their own jurisdiction's regulations regarding online gaming, sportsbooks, and financial transactions. If you are unsure whether online gaming is legal where you reside, consult a local legal professional before using kawanjitu. We do not accept liability for users who access our platform from jurisdictions where it is prohibited, nor do we assume responsibility for users who continue using kawanjitu after local law changes in a restrictive way. If your jurisdiction's law changes to restrict or prohibit online gaming, you are obligated to cease using the platform immediately. We will not pursue any outstanding debt from such users, but we also do not assume responsibility for account balances left unclaimed at the time of your departure. Your engagement with kawanjitu is entirely at your own risk and responsibility.
Data and privacy scope
Your privacy on kawanjitu is protected under this privacy policy, which you should review in full before using the platform. During account creation and KYC verification, we collect personal data including your legal name, date of birth, government-issued ID number (KTP, passport, SKCK), residential address, email, and phone number. This data is used solely for account verification, fraud prevention, anti-money-laundering (AML) compliance, and customer support. We do not sell your data to third parties. Payment information—such as your DANA wallet ID, OVO phone number, QRIS identifier, or bank account details (BCA, Mandiri, BRI, BNI)—is encrypted and stored separately from your gaming profile. Payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS networks, and the respective banks) handle your actual transaction data under their own privacy agreements; we retain only transaction records needed for account reconciliation and dispute resolution. Sensitive personal data is retained only as long as legally required for regulatory compliance or dispute resolution; after that period, we delete or anonymise it. Gameplay data—stakes, outcomes, winnings, timestamps—is retained for the life of your account and seven years post-closure. You can request access to your personal data or request deletion by contacting our support team, subject to legal retention requirements and the time needed to process your request (typically five to ten business days).
Contact for legal inquiries
If you have questions about legal eligibility, jurisdiction-specific compliance, data handling, account verification, privacy rights, or any legal matter related to kawanjitu, contact our support team via the channels listed on our site. We maintain an email address monitored during standard business hours (Monday–Friday, 09:00–17:00 Jakarta time, excluding Indonesian national holidays including Idul Fitri, Idul Adha, and Imlek). Response times vary by inquiry complexity; straightforward questions typically receive responses within one business day, while detailed compliance or legal requests may require up to five business days. For urgent issues—such as account suspension, dispute resolution, data breach notification, or compliance concerns—contact our escalation team directly for priority handling. We also maintain a legal notice page with additional information about our terms of servicejurisdictional disclaimers, and dispute procedures. All legal and compliance communication is recorded for audit and quality assurance in accordance with Indonesian data-protection law and our internal policies. If you believe kawanjitu has violated your privacy rights or applicable law, you may also file a complaint with Indonesia's data-protection authority or pursue legal remedies available in your jurisdiction.